Term and Conditions

Last updated: [Insert Date]

1. Our Shop and Customers

Healthy Plant Shop specializes in premium plants including climbing roses, David Austin roses, hybrid tea roses, perennials, house plants, and gardening accessories. Our target customers are gardening enthusiasts who value quality plants and exceptional service.

2. User Responsibilities

2.1 Account Accuracy

When creating an account or placing an order, you agree to provide accurate, current, and complete information.

2.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Make fraudulent purchases

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our plants and products. However, natural variations in plant size, color, and growth patterns may occur.

3.2 Product Availability

All orders are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Non-Returnable Items

Due to their delicate nature, we cannot accept returns for:

• Live house plants
• Custom or personalized pottery
• Plants that have been planted or removed from original containers

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. Processing typically takes 1-2 business days.

4.2 Pricing

All prices are in US dollars. We reserve the right to correct pricing errors that may occur.

4.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is due at time of purchase.

4.4 Sales Tax

Applicable sales tax will be added to your order total where required by law.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship globally except to certain Asian countries and remote regions. Delivery times may vary based on customs processing.

5.3 Delivery Issues

You must notify us within 3 days of delivery about any damaged or incorrect items, including photos of the damage and packaging.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for items that are unused and in original condition. Plants must show no signs of mishandling beyond normal shipping stress.

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with your order number
2. Our team will review your request within 2 business days
3. Repackage items securely (plants in original containers when possible)
4. Ship to: Healthy Plant Shop, 2031 Hamilton Drive, Baltimore, US 21217

6.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

7. Intellectual Property

All content on this website, including text, images, and product descriptions, is the property of Healthy Plant Shop and protected by copyright laws.

8. Limitation of Liability

Healthy Plant Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

11. Contact Us

For questions about these Terms, please contact us at:

Healthy Plant Shop
2031 Hamilton Drive
Baltimore, US 21217
Email: [email protected]